If you are dissatisfied with one of our articles,we want to fix the problem quickly.
Making a return is very easy!
When can I make a return?
It is possible to make a return of any item within 15 days of receipt of the order, without specifying the reason.
The product must be intact, with a label and correctly packed.
How can I make a return?
You will simply contact our customer service that will start the return procedure.
Write us to firstname.lastname@example.org
We will reply you within 24 hours of your request.
Reimbursement or credit on e-commerce?
In case of return it will be possible to have a refund or credit.
With the refund you will be credited for the amount of the product (s) to be made, net of shipping costs, when receiving the order at our logistics.The refund will be visible to the account used for online purchase. In case of payment in cash on delivery, an IBAN code will be requested on which the amount will be credited.In case of return and refund, the costs of withdrawal of the goods will be borne by the customer.
If you have to request a return for a change / model change, no refund will be issued. You will be given a credit on the e-commerce of the value of the goods rendered net of the shipping fees, to be used within 30 days from the date of issue. The shipment will be free only with orders greater than 34.90 euros, otherwise it will be charged as expected.